Refunds and cancellations

Cancelling a booking

We do not take payment up front to hold a booking, which means there is nothing to refund if you cancel before handover. Tell us as early as you can — on WhatsApp or by phone — so the car can go to someone else.

If a booking is cancelled repeatedly or at the last minute in a way that costs us a confirmed rental, we may ask for a deposit before accepting the next one. This is rare and we would tell you plainly rather than applying it quietly.

Cutting a rental short

If you return the car earlier than booked, tell us before you do. Refunds for unused days are considered case by case and depend on how much notice we get and whether the car can be re-let. We will be reasonable; we cannot promise a full refund on a car that sits idle because it came back a day early with no warning.

If we cannot supply the car

If the car you booked becomes unavailable — damage from a previous rental, a mechanical problem, an accident — we will offer you the nearest equivalent car at no extra cost. If nothing suitable is free, or you would rather not take the alternative, anything you have paid is refunded in full.

Security deposit

The security deposit is not a payment; it is held and returned. It is refunded within 24 hours of the car being returned in the same condition it left, to the same account or method it was paid from.

We deduct from the deposit only for a specific, itemised reason:

• Damage visible at return that is not in the handover photographs
• Fuel returned below the recorded handover level
• Kilometres beyond the allowance in your quote
• Traffic fines incurred during your rental period
• Late return without agreement
• Cleaning, where the car comes back needing more than a normal wash

Every deduction comes with the figure and the reason in writing. We photograph the car with you at both ends precisely so that this is a matter of record rather than an argument afterwards.

If a fine arrives after the deposit is returned

Challans sometimes reach us weeks later. Where one relates to your rental period we send you the notice and the details, and you settle it. We do not hold the deposit back waiting for one that may never come.

If you disagree with a deduction

Message or call us on +91 88375 12728. We will send you the handover and return photographs and talk it through. If we got it wrong, we refund it — getting this right matters more to us than the amount usually in dispute.

How refunds are paid

To the original method, typically within 24 hours of the car coming back. Bank transfers can take an extra working day to appear at your end depending on your bank.

Registered business name, registered address and GST number: [[TO CONFIRM]].